Workflow Maps: View a contact’s journey across workflows

What’s new?

You can now follow an individual contact’s journey across workflows directly from Workflow Maps. Find the contact, see the workflows they entered, and inspect the runs and steps behind their journey.

Why this matters

Questions such as “Why did this contact receive that message?” or “Where are they waiting?” often require checking multiple workflows. Contact journeys bring that history together so you can investigate the contact’s experience in context.

How it works

Go to Automation > Workflows > Workflow Maps, then open Contacts in the left rail.

• Find a contact: Search by name, email, or phone number.
• See their workflows: Select the contact to focus on their workflow journey.
• Review enrollments: Use the Workflows tab to inspect their enrollment history.
• Follow the timeline: Open Timeline to review runs, timestamps, and execution statuses.
• Inspect a specific run: Select a run to see its steps, then open the relevant step to investigate that execution.

Common use cases

• Investigate an unexpected email or SMS.
• Find where a contact is waiting in an automation.
• Understand how a lead moved through qualification, booking, and follow-up workflows.

Additional notes

• Contact history covers the last 60 days.
• The timeline identifies runs that finished, are waiting, or encountered an error.
• Launch access: Workflow Maps is available only to agency users and agency admins at launch.

Preview