Host Your Existing Number for SMS with Hosted Numbers

Hosted Numbers is now available in Labs, allowing Agency Owners and Admins to host an eligible US local and toll free number for SMS

✨ What’s new?

Businesses can retain the phone number their customers already recognise and use it for SMS in Secure Automation, without disrupting their existing voice service.

The guided experience enables Agency Owners and Admins to:

Check whether a US local number is eligible

Verify ownership through an automated call

Select or add the number’s service address

Send an authorization letter for electronic signature

Track the request through verification, authorization, processing, and final checks

View hosted and in-progress numbers from both Hosted Numbers and Phone Numbers

✅ Hosted vs. SMS ready

A number marked Hosted has successfully completed the hosting process. It becomes SMS ready once all applicable requirements are complete:

Location identity verification, where required

Location-level A2P registration

Messaging sender setup

If the Location already has an applicable approved A2P registration, Secure Automation reuses it, users do not need to repeat registration or select a campaign for every hosted number.

Toll free verification would be required in case if the number hosting is attempted for such a number type

Voice calls continue through the number’s current carrier throughout the process.

👥 Who can use it?

Agency Owners and Admins can initiate and manage hosting requests.

Sub-account users can discover Hosted Numbers and view requests for their Location, but an Agency Owner or Admin must initiate hosting.

Users with existing permission to complete identity or A2P requirements can perform those readiness actions for their Location.

🧪 Availability

Hosted Numbers is available under Labs for eligible accounts.

The initial Labs release supports eligible US local numbers, SMS hosting, one number per request, and Agency Owner or Admin initiation.

🚀 How to get started

Enable Hosted Numbers from Labs.

Go to Settings → Phone System → Manage Numbers.

Select Add Number → Host a Number.

Enter the US local number and follow the guided setup.