✨ Reviews AI Agents are now more flexible and customisable

What’s New

We’ve enhanced Reviews AI Agents with new controls to improve response quality, brand consistency, and safety.

The key additions are Brand Voice controls, Quality Guardrails, Sensitive Review Holds, and Live Response Preview — giving businesses more confidence and control before AI-generated responses are published.

Key Capabilities

1. Brand Voice Controls

Businesses can now fine-tune how each AI agent sounds by configuring:

“We” or “I” response style

• Business name
• Tone traits
• Response length and character limits
• Sign-off / footer preferences
• This helps keep AI-generated responses aligned with each brand’s voice.

2. Quality Guardrails

New guardrails help improve response consistency and reduce risky AI output.

Businesses can enable controls to:

• Remember recent responses
• Avoid repeating the same opening lines
• Avoid risky language such as refund promises, guarantees, fault admissions, liability statements, or medical and financial advice

1. Hold Sensitive Reviews for Human Review

Businesses can now prevent sensitive reviews from being published automatically.

When enabled, higher-risk reviews can be held for human review before posting, giving teams an extra layer of control where it matters most.

1. Live Response Preview

Users can preview how an AI agent will respond before saving the configuration.

The preview includes examples for:

• Positive reviews
• Neutral reviews
• Negative reviews

Responses can also be regenerated as users adjust tone, prompts, and other settings.

Why It Matters

• Keeps AI responses aligned with the brand’s voice

• Reduces repetitive and potentially risky responses

• Adds human oversight for sensitive review scenarios

• Makes it easier to test and fine-tune agents before going live

• Gives businesses more confidence when automating review responses