Introducing Agency Trust Center: Manage A2P Registrations Across All Sub-Accounts

Managing A2P 10DLC registrations across multiple sub-accounts just got easier!

With the new Agency Trust Center, agencies can now monitor, initiate and manage A2P registrations across all their sub-accounts from one centralised dashboard - without switching between locations.

Get complete visibility into registration statuses, identify rejection reasons, and resolve compliance issues faster, all from your Agency View.

✨ What's New?

📊 1. Centralized A2P Overview Dashboard

Get a complete picture of A2P registration health across your agency.

Registration Status: Track Fully Approved, In Review, and Rejected registrations across all sub-accounts.

Rejection Insights: Identify common Brand and Campaign rejection reasons and quickly locate affected registrations.

Registration Analytics: Compare Chat Widget and Self-Serve registration adoption and approval rates.

Actionable Insights: Navigate directly from dashboard insights to registrations requiring attention.

🏢 2. Manage Brand Registrations in One Place

View and manage Brand registrations across your entire agency.

Search and filter Brands by sub-account and registration status.

View Brand details, including registration type, approval status, rejection reasons, and remaining attempts.

Fix and resubmit eligible rejected Brand registrations.

Initiate new Brand registrations directly from the agency dashboard on behalf of your sub-accounts.

📱 3. Track and Manage Campaign Registrations

Stay on top of Campaign approvals and resolve issues without switching accounts.

View Campaign registrations across all sub-accounts.

Track Campaign status, associated Brands, messaging services, and use cases.

Identify rejection reasons and filter Campaigns requiring attention.

Fix and resubmit eligible rejected Campaigns directly from Agency View.

⚙️ How to Get Started

Enable Agency A2P console via labs in Agency view

Navigate to Agency View → Settings → Phone Integration → Trust Center (A2P).

Open Overview to review registration health, approval trends, and rejection insights.

Use the Brands and Campaigns tabs to search, filter, and manage existing registrations.

To register a new Brand, click Start Registration, select the sub-account, and complete the registration process.

Track registration progress directly from the Agency Trust Center.

🔒 Availability

Plan: Exclusively available to agencies subscribed to the Founder's plan.

Access: Available only to Agency Owners and Agency Admins.

Existing Functionality: The Trust Center within individual sub-accounts remains unchanged.

🎯 Why It Matters

The Agency Trust Center makes A2P compliance management simpler and more efficient by enabling agencies to:

Save Time: Eliminate the need to switch between sub-accounts to manage registrations.

Resolve Issues Faster: Quickly identify rejected registrations and take corrective action.

Improve Visibility: Monitor A2P compliance across the entire agency from one dashboard.

Make Informed Decisions: Use registration analytics and rejection insights to improve future submissions.

Work Independently: Initiate and manage registrations without relying on support for routine tasks.

One dashboard. All your sub-accounts. Simplified A2P compliance management.

Watch the video here - ![https://youtu.be/jfGOlmlNRQI]