Conditional Form Support – Services & Rentals

🧭 Overview

Custom forms attached to your bookings now have complete conditional logic support across Services and Rentals. Show/hide field conditions have always applied automatically during booking — and now, post-booking actions like redirects, custom messages, and lead disqualification or confirmation page configured in the form can also be activated through a new global setting. This gives businesses full control over the booking experience from start to finish, powered entirely by their custom form.

🚀 What's New?

✅ Post-Booking Conditional Rules Now Supported

Custom form conditions that control the confirmation page — including Redirect to URL, Display custom message, and Disqualify lead — now fully apply after a booking is submitted, when enabled in Global Settings.

✅ Form's On Submit Actions Now Apply

When the global setting is enabled, the custom form's On Submit action also controls the confirmation page experience, replacing the calendar-level confirmation settings.

✅ New Global Toggle to Enable Form Control

A new checkbox — "Let a custom form override this with its own rules" — in Global Settings > Form & confirmation gives you one place to activate full form control across all listings and services. A tooltip clarifies exactly what enabling it does.

✅ Smart Fallback Behavior

If the attached custom form has no applicable settings or rules, the confirmation page automatically falls back to whatever is configured in Global Settings — so nothing breaks if a form is attached without applicable post-booking rules (such as On Submit action set to Order Confirmation).

✅ Contextual Banners at the Listing and Service Level

When selecting a custom form at the individual listing or service level, a new inline banner tells you if and exactly how the form's rules will behave.

🧩 How to Use It

• Go to Services/Rentals > Global settings > Form & confirmation
• Select a custom form under Global form Settings
• Under the Confirmation page section, check "Let a custom form override this with its own rules."
• At the individual listing or service level, select your custom form under Select form — the inline banner will confirm whether form rules are active.
• Show/hide field conditions from your custom form apply automatically during booking — no additional setup needed for those.

🎯 Why This Matters

• Businesses can now route customers to different URLs, show personalized messages, or disqualify leads — all driven by the answers customers give during booking.
• No more partial conditional logic — custom forms now have end-to-end control over the booking experience when enabled.
• The smart fallback ensures existing setups aren't disrupted — if a form has no post-booking rules, the Global Settings confirmation page is used seamlessly.
• Contextual banners at the listing and service level eliminate guesswork — users always know what their form will do and where to change it.
• Consistent behavior across Calendars, Services, and Rentals reduces confusion and makes the platform easier to reason about.