Bulk Manage Reviews AI in Agency Setup

Problem Statement

Agencies had to manage Reviews AI separately for each sub-account, with no way to control response modes in bulk or from the Agency view.

What we did

Agencies can now manage Reviews AI directly from Agency → AI Suite → AI Setup.

• Set Reviews AI to Off, Suggestive, or Auto responses.
• Update the mode for one or multiple sub-accounts at once.
• Agency and sub-account settings stay automatically in sync.

Impact

• Manage at scale: Control Reviews AI across multiple sub-accounts from one place.
• Faster rollout: Update response modes in bulk instead of account by account.
• Better agency control: Decide which sub-accounts use Reviews AI and how AI responds.
• Always in sync: Changes made by sub-accounts are automatically reflected in the Agency view.

How to do it?

• Go to Agency → AI Suite → AI Setup.
• Select one or multiple sub-accounts.
• Set the response mode to Off, Suggestive, or Auto responses.
• If a sub-account updates its mode under Settings → Reviews AI, the change is automatically reflected in the Agency view.

Note: Reviews AI can also be disabled from Agency → Sub-Accounts → Features & Limits → Reviews AI. When disabled:

Reviews AI settings, AI Reply, and Regenerate are hidden for that sub-account.

All AI review replies are blocked, including manual AI replies, auto responses, and Drip Campaign replies.